Refund Policy
Effective Date: January, 2026
Website: https://starklinepublishing.com
Company: Starkline Publishing, LLC
At Starkline Publishing, we sell digital products only. We do not sell or ship physical products.
Because our products are digital and are typically delivered immediately through download, email, account access, or other instant access methods, all sales are final unless otherwise stated on the specific product page.
1. No Refunds on Digital Products
Due to the nature of digital goods, we generally do not offer refunds, returns, or exchanges once a product has been purchased and access has been granted.
This policy applies to, but is not limited to:
downloadable files
digital guides
templates
worksheets
ebooks
audio files
music files
educational resources
digital toolkits
other online digital content
2. Exceptions
We may review refund requests on a case-by-case basis only in the following situations:
Duplicate Purchase
If you accidentally purchased the same digital product more than once, contact us within 7 days of the duplicate purchase. If verified, we may issue a refund for the duplicate transaction.
Non-Delivery
If you did not receive access to your product due to a confirmed technical issue on our end, please contact us within 7 days of purchase. We will first attempt to provide the product or restore access. If we are unable to do so within a reasonable time, we may issue a refund.
Major Technical Defect
If the digital product is materially defective or unusable due to a technical problem and we are unable to resolve the issue, replace the product, or provide access to a working version, we may issue a refund at our discretion.
3. No Refunds for the Following
Refunds will not be provided for:
change of mind
accidental purchases where duplicate purchase did not occur
lack of use
failure to read the product description before purchase
incompatibility with third-party software, platforms, or tools not specifically listed as supported
dissatisfaction based on personal preference
inability to access files due to customer device, software, internet, or account issues not caused by us
4. Requesting Help
If you experience a problem with your purchase, please contact us at:
contact@starklinepublishing.com
Please include:
your full name
the email used at checkout
the product name
date of purchase
description of the issue
screenshot or proof of the problem, if available
We will review your request and respond within a reasonable timeframe.
5. Chargebacks and Payment Disputes
We encourage customers to contact us first so we can try to resolve any delivery or access issues.
If a chargeback or payment dispute is filed for a product that was delivered or made accessible as described, we reserve the right to provide relevant purchase, access, and delivery records to the payment processor or financial institution handling the dispute.
6. Product Descriptions
We aim to describe all digital products as clearly and accurately as possible. It is the customer’s responsibility to review the product description, format, and any stated requirements before purchasing.
7. Policy Updates
We may update or modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.
8. Contact
If you have any questions about this Refund Policy, please contact:
Starkline Publishing, LLC
contact@starklingpublishing.com